Delivery days and times are Mondays – Saturdays within 10am – 5pm. Delivery will be made to the address specified by you when you at the point of payment on the website. You have the ability to change this address before clicking submit, and you must do so if you move locations so that we can deliver to the correct address. On recognized public holidays, delivery times are subject to change.
Routes we deliver to include;
IKOYI, VICTORIA ISLAND, LAGOS ISLAND
Ikoyi, Lagos island, amuwo Odofin, oniru estate, Victoria island.
Agungi, osapa, ajah, Chevron, elf-nicon, ikate, ikota, lekki phase 1, vgc.
Alausa-oregun, Anthony village, gbagada, ikeja, ilupeju, ketu, magodo, mushin, Maryland, ogudu ojota, ojodu Berger, osodi, shomolu, surulere, yaba, bariga, Ajao estate, mafoluku, ogba, isolo – okota.
abule egba, agege, akowonjo, egbeda, festac, idimu, igando, ijora, iju, ikorodu, ikotun, Isheri, iyana ipaja, ifako-ogba
COMMUNICATING WITH YOU DURING ORDER PROCESSING
While processing your order, we may need to contact you to discuss the availability of items in your order and any suggested replacements. We require your response within 10 minutes of receiving emails or phone calls about any replacements in your order, otherwise, we may deliver only the actual items ordered without including any suggested replacements. At confirmation, we ask customers their preferred mode of communication with them, this preferred mode of communication however only applies to any update to your order prior to dispatch. Once an order has been dispatched, other communication may be by phone call, so we require you to have your phone readily available.
ACCESS TO YOUR DELIVERY LOCATION
We always endeavour to deliver your order directly to your doorstep, however if access to your location is limited due to a dilapidated road, flooding, road blocks, civil unrest or any other encumbrances, then we will require you to notify us in advance and also to meet the delivery driver at a convenient and more accessible location. Failure to notify us of any such issues may result in a delay and/or rescheduling of your delivery or a cancellation of your order.
ACCESS WITHIN YOUR BUILDING
Our delivery drivers are very happy to carry your order only to your doorstep and not into your home, if you want them to. If your building has an elevator, the drivers will bring the order to any floor you’re on. If, however, the building has no elevator, the driver may not be able to bring it to you.
We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether. We cannot deliver to any location that is not contained on our Dispatch List.
Mary’s Croft will be responsible for the delivery of the Goods you have ordered to your address. Until the time that the Goods are delivered to you, the Goods shall remain the property of Mary’s Croft and title (together with risk of loss and damage) will not pass to you until the goods are delivered to the address provided that we have processed and received payment in full for the Goods.
We take special care to endeavour that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. We may ask that an appropriate person signs for the goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us. We will leave notification of delivery and will telephone to attempt to rearrange the delivery with a delivery cost.
Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event that the order doesn’t get to you in time, for food orders our liability to you will be limited to the price of food and the cost of delivery. Should you fail to be present for your delivery, if you want it delivered to another location, a new cost of delivery would be added. We will ordinarily only make deliveries when an appropriate person is able to receive the delivery.
MEETING OUR DELIVERY DRIVER
In order to enable our delivery drivers effect timely deliveries, they are mandated to wait for a maximum of 10 minutes for each customer to receive their orders from them. After contacting a customer and the customer is either unresponsive or fails to show up after 10 minutes, the driver will leave your address. If you are unreachable at the point of delivery, your order may be rescheduled at an additional cost. We will accept no liability for perishable or other items that are damaged due to the wait time.
DEFECTIVE GOODS AND DISSATISFACTION
We guarantee the quality of our goods. You must inspect the goods and notify us immediately by phoning our customer care centre numbers or sending a message. For fresh foods, return will be valid for 24 hours and for other items 2 days. In the event that the Goods collected by you are damaged, defective, faulty or do not match their description at the point of collection, you would be sent a replacement or a full refund will be made to you. You are advised to check your goods for any defect, fault or damage before signing the delivery note. If you discover a genuine fault, defect or damage after delivery, you will be required to return the Goods to us (together with all relevant packaging)