FAQ

What Is Mary’s Croft ?

Mary’s Croft a nigerian company. Mary’s Croft performs cohesive sharing and delivery service of fresh and processed agric – produce from various retailers and farms in Nigeria suitable for busy individuals, family, caterers, organisations and those looking to avoid the stress from traffic, bad weather, distance to the market.

We encourage sharing of bulk items. also, we go to the market very early in the morning to ensure we get the best and freshest picks, sort(prep), clean and package produce for delivery. So whether looking to buy in retail or in bulk. Customers can get ready to cook items for breakfast lunch dinner swallow or native soup from a wide variety of fresh produce to make cooking easy for a delicious meal.

How Does Mary’s Croft Work?

Customers can shop on Mary’s Croft for groceries such as fresh produce and processed produce in branded bottles and nylon.

Customers can add items to their cart by Clicking on any category/product you want to order, click “add to cart”, you can continuously add various items to your shopping cart with the choice of selecting your preferred prepping option.

when you are through, click on shopping cart at the top right hand side of the page and click checkout. You will be directed to register or login, choose from the payment options and then confirm your order.

The website is user-friendly and the service is interactive; we keep customers updated at every stage of the processing of their
order.

** I need a customer service officer that will be available to chat with customers who are placing their orders or call after the customer has placed their order

** I want to hv a roll up section that shows the name of the people who are bulk sharing for people to connect with eachother.

How do I Pay for my order?

Internet Banking Direct Transfer: Simply do a transfer to our bank account 0075758050 DIAMOND bank, quoting the Order ID of your purchase. This option does not attract any additional charge

Debit/ATM Card: Debit MasterCard and Interswitch cards are accepted. You will automatically be redirected to Interswitch’s secure and efficient Quickteller payment collection platform from your order confirmation E-mail, after completing your order.

We currently do not offer any payment on delivery options.

How Can I Contact You?

We are always happy to hear from you.

Our Customer care lines opens

8:00am to 6pm Mondays to Fridays
8am to 4pm on Saturdays.

If your question have not been covered in our FAQ page, please contact us at maryscroftng@yahoo.com and we will respond immediately.
For other suggestions, call our customer carelines on 07054810292
Alternatively, you can use the “contact us” page on our website.

Where do you deliver?

We currently serve most parts of Lagos, covering mainly central areas like Ajao Estate, Alausa, Anthony Village, Gbagada, Ijora, Ikeja, Ikoyi, Ilupeju, Ketu, Lagos Island, Lekki (up to Lagos Business School), Magodo, Maryland, Mushin, Ogba, Ogudu, Ojodu Berger, Ojota, Omole, Oniru Estate, Oregun, Oshodi, Somolu, Surulere, Victoria Island, Yaba. If your preferred delivery address is not within our current coverage area, you may provide an alternative delivery address that is centrally located (perhaps your office or the home of a relative or friend that you visit frequently).
We can process orders placed internationally with a Lagos based recipient.
Operations in other locations within and  outside Lagos will commence soon.

How is your product pricing based?

No price for any item is fixed. Pricing is determined by market forces. The price of a product may vary from week to week.
However, you will only be billed for the actual weight purchased. actual price of weighed items will be clearly stated on your invoice.
Be assured that we strive to get you the cheapest prices possible.
For Bulk Pricing: Enjoy exclusive volume discounts on a wide range of items

How do I Search for a product?

All Categories are listed on the left side simply click your order of choice or use our search field by typing the product name or keyword in th the header of the website

How will my foodstuff be packaged and delivered?

Your items will be neatly packed in bags. Items requiring freezing/chilling will be frozen or chilled prior to departure during which they will packed with dry ice until delivered.dry items will be vacuum packed if necessary, tubers will brushed off and held together, etc. depending on how many items you have on your list, most items will be systematically packed in a bag.

When is my order delivered?

within 24hrs

Orders received by 9am on a certain day will be processed for delivery with 24hrs to be received before 9am the next day.Usually, we go to the market/farm very early in the morning to ensure we get the best and freshest picks.but if you wish to have same day delivery please call the before 9am to confirm possibility of same day delivery before placing order.

When you place your order today, we buy, prep and deliver. We deliver 6 days a week between the hours of 10am – 5pm Monday – Saturday. Note that we do not deliver on Sundays.

What if I am not in when you deliver?

Considering how sensitive and perishable most fresh food items are, we recommend you appoint at least one proxy preferably 18years and above to receive your purchase incase you are unavailable. If no one is available to accept and sign for your delivery, a note will be left by our dispatcher asking you to contact our customer sales & support department as soon as possible to arrange an alternative delivery time at an additional cost. If you do not arrange an alternate delivery time, we will have no choice but to cancel your order and for you to forfeit your purchase.

Can I Return Items?

 

Immediate refund/return of unavailable/unaccepted products is guaranteed. If we deliver an incorrect or decayed item (decayed that has been caused by us), we will happily replace the item at no additional cost to you. For us to replace such items, customers will need to notify the delivery personnel and follow up with a call to our customer care hotline their observation at the point of delivery our personnel will take them away and ensure that you are credited accordingly.Once customers have taken delivery of their order and signed confirming this, they take ownership of the items and we will be unable to accept any returns.

Substitutes and replacements

Replacements will typically be a different flavour to what you selected (e.g. apple instead of pineapple) OR a different brand of a similar quality item (niki foods instead if ayoola) OR items with similar function to what you ordered (e.g. yam flour instead of semovita).

We make every effort to ensure all products are in stock, are of top quality and get to you in good condition. Any problems not raised within 2 hours of delivery cannot be rectified as freshness cannot be guaranteed. However, if an item you require is not available, you can request a similar substitute product but if it’s not what you want you can refuse it. You can set your substitution preferences at the point of check out. Or you can set them for individual items as you shop.

What If An Item Is Unavailable?

We go to great lengths to ensure we always find all items in your order. This often necessitates us checking as many as many retailers & farms before concluding your order. If after checking multiple retailers, the item is still unavailable; we will contact you by phone or sms to offer suitable replacements. You are not obliged to accept the replacements and we will only purchase them after receiving a go-ahead from you.
and where the item cannot be substituted we will refund the cost of that item to you by an agreed means.

What if I get what I didn’t order?

In the unlikely event of the wrong box being delivered by mistake, we will retrieve it and deliver the correct box as soon as possible without compromising on freshness and quality and at no extra cost to you.

Do Item Images Reflect Exactly What I Will Receive?

While most items show actual images of what will be delivered, some images may differ slightly from what is displayed on the website. This may occur for a variety of reasons including but not limited to a new/temporary packaging design by the manufacturer, promotional items, same content but different version of an item. Some images may also be for illustration purposes only and may not exactly reflect the colour, size and shape of actual item; this is particularly relevant for fruits, vegetables and other fresh produce. But be certain of getting the correct quantity and measure of a product

How do I know my order has been confirmed?

A confirmation email will be sent to you. Detailing all that you ordered. A deliver note will be given on delivery.Please make a note of the order number which you will need in case you need to contact us regarding your order.

Can I Cancel My Order?

When we receive customer orders, we begin processing them immediately. And because we do not hold most of our own inventory and we only purchase from farms and retailers in the market when customers place orders, as soon as customers pay for their orders, we start purchasing their selected products. The retailers we buy from have a no-return policy so, we in turn, are unable to return any items customers purchase from us to the retailers. Thus, once an order has been placed and paid for,we are unable to accept a cancellation of the order.

What About Refunds?

While we make every effort to display an accurate list of items that are in stock
If an item you ordered is unavailable, we will continue to check for the item until it is back in stock. If, after our checks, the item remains out of stock and you are not satisfied with the replacement suggested to you. any credit due to you will be refunded to your bank account because you will not be obliged to pay for any unavailable item

In instances where your address is not within our delivery coverage locations or we later receive a payment which did not reflect in our account at the time you made it, we may process a refund to your account after deducting relevant bank charges.

What do you mean by “prepping” my purchase?
Prepping your purchase simply means at your request we can wash, sort, blend, mince, slice, cut, gut, etc

Why payment before delivery?

We require your financial commitment to go to the market for you as we endeavor to exceed your expectations in price, quality and presentation and then charge you a fee for our service.

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