RETURNS AND RETURNS APPROVAL

For fresh items, as stated on the website, customers will need to notify the delivery personnel of their observation at the point of delivery. This is because we cannot vouch for the customer’s storage methods after delivery has been made.

Once customers have taken delivery of their order and signed confirming this, they take ownership of the items and Mary’s Croft will be unable to accept any returns. For this reason, we ask customers to carefully check and confirm the accuracy of their order with the delivery driver before acknowledging receipt by signing. Mary’s Croft will not accept returns for items that have no material damage to them. Products that are materially intact but whose packaging may have scratches, peels, tearing, dents, discoloration, rust, or any other aesthetic impairment that does not affect the taste, functionality or integrity of the actual product may not be accepted by Mary’s Croft as a return. You can return some perishable and non- perishable items as long as:

  • You have proof of purchase (receipt).
  • The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging along with the accessories.
  • The product must not have been used or opened.
  • All sealed items must not be opened otherwise it would not be accepted on return. Mary’s Croft will only accept unsealed items in cases where maggots, insects or moulds are found in the item.
  • Return Approval of All returned items are subject to inspection and approval by the authorized representative of Mary’s Croft.

For processed items and kitchen equipment:

For a returned item to be approved for return, it must be in an ‘as new’ condition and returned within 48hrs in the original, undamaged packaging along with the accessories received with it. Items that are not returned in the above condition will be sent back to you and payment will not be refunded.

Items returned without all accompanying accessories and packaging such as:

Kitchen utensils

Would be replaced with another of the same product, refunded to the account linked to your debit card (if you paid by debit card) or refunded by bank transfer (if you paid by bank deposit only).You will be asked to choose one of the following options:

The shipping will be free if return is due to Incorrect Delivery. Otherwise, you’ll need to pay for the cost of shipping goods back to Mary’s Croft. The period of refund will not exceed 10 working days from receipt of returned goods to us and the accompanying documents, if approval of your application for the return of the goods is granted.

 

CUSTOMER COMPLAINTS

Any Customer complaints should be addressed to the Mary’s Croft Customer Care Line 08161178740 and any other customer care line stated on the website. Emails can also be sent to maryscroftng@yahoo.com

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